General Policies

Behavior Policy

No participant shall, on the basis of race, sex, creed, national origin or disability be denied equal access to programs, activities, services or benefits, or be limited in the exercise of any right, privilege, advantage or opportunity. Participants are expected to exhibit appropriate behavior at all times. The following guidelines have been developed to help make Park District programs safe and enjoyable for all participants. Additional rules may be developed for particular programs and athletic leagues as deemed necessary by staff.

Participants shall:

• Show respect to all participants and staff
• Refrain from using foul language
• Refrain from causing bodily harm to participants and staff
• Show respect for equipment, supplies and facilities

A positive approach will be used regarding discipline. The Bensenville Park District reserves the right to dismiss a participant from a facility, program or event for violation of behavior guidelines. Each situation will be evaluated on its own merit.

Financial Aid Program Policy

The Bensenville Park District believes that all residents should have the opportunity to participate in recreational programs. The park district will attempt to provide leisure opportunities for residents faced with financial hardship, or, in need to temporary assistance. Please visit the Deer Grove Leisure Center and meet with the appropriate member of our staff. Please provide proof of financial need to qualify for assistance and come in 2 weeks prior to your program start date. Please call for further information.

Insurance Policy

The Bensenville Park District is unable to assume the responsibility for injuries or accidents occurring at programs, activities, parks and facilities. Such insurance would make program user fees prohibitive. Please check your insurance coverage before you participate.

Photo Policy

Photographs and videos are periodically taken of participants in a class, special event or the parks. Please be aware that these photos are for Park District use only and may be used in the district’s publications, websites and/or social media accounts, or for other marketing initiatives. In the event you do not want yourself, or your child featured, the Bensenville Park District needs to be notified prior to the event in writing. Please call the Park District with any questions.

Registration Policies

Before registering make sure that you have updated your household information with the Park District.

When completing the Registration Form keep in mind the following:

• Fill out the form carefully and completely. Please indicate if you have changed your address, phone number, or email address.
• Payment can be made via credit card, money order or check. Make checks payable to the Bensenville Park District
• Bring or mail your Registration Form with payment to the Deer Grove Leisure Center.

If a Class Is Full

If a program you are looking to register for is full, you have the ability to be placed on a wait list. If you’re on the list, and a space opens up, you will be contacted to come in and register for the program.

Disclaimer

The Bensenville Park District makes every effort to provide complete and accurate information about the programs and classes it offers.  If an error has occurred, the park district has the right to revise, delete or change any information it deems necessary.

Refund Policy

The Bensenville Park District constantly strives to offer you the best in recreational activities, events, and programs. If you are not completely satisfied and would like to request a refund please call and we can help you with your options.  Please note:

• A $5 administrative fee will be charged to all refunds.
• You may transfer to another class if space is available.
• A pro-rated refund will be issued for medical or moving reasons. Documentation required.
• Refunds take three weeks to process. Checks are mailed directly to your home.
• No refunds will be granted 24 hours before a class starts or after it has started.
• Certain facility and program refund policies may differ.

Trip Refund Policy

In the case of all trips, a refund will only be issued if a substitute can be found. Because the Bensenville Park District pays for tickets and reservations in advance, this policy is strictly enforced. The Park District reserves the right to restrict the number of tickets/reservations sold to an individual.

Toilet Training Policy

It is the policy of the Bensenville Park District that all program participants be toilet trained. Park District staff are not permitted to change diapers or soiled clothing. Participants may keep extra clothes on hand for emergency situations, however, the participant, participant’s parents or designated person may assist with the change. Pull-ups brand training pants are not acceptable. This policy does not apply to infant tot programs where participant age is two and under.